Let's build a trusted support community

Start Monetizing Your Skills

1

Register as Expert

Choose your product expertize & upload your portfolio. We moderate your application & revert with a decision within 48hours.

2

Propose your Solutions

Opt-in for recently reported problems in the bucket with your unique solution. We present “Your Answers”  immediately to the customer on your behalf.

3

Earn new clients on Chat

Helpful answers see the strike rate of more than 30%. Offer 1on1 assistance when a client initiates a support request.

More clients; means more business

Be Your Own Boss: 9 steps to start an earning right TODAY

1

Work from anywhere

Download 'Censor App'  to  access all features together. Take questions, chat live, request more info, get payment authorizations, handle support tickets & much more.

2

Select your working hours

Choose your working hours right inside application. Use one-click “Available”  to start taking questions. Tap “Offline” when you're out for a break. In-app notifications allow you to handle matters requiring urgent attention.

3

Start taking questions

You get a notification each time a new question hits the basket. Tap “Answer”  to answer or “Skip” to ignore the question. 

4

Engage via Live Chat

A chat window pops up automatically if a user considers your proposed solution. Each new chat is linked to its Support Ticket marked as Open

5

Solve Problems

Start by educating them about troubleshooting steps, solutions, risks involved, data protections & clarity of the service cost etc. Transparency is the key to build long term user-client relationship.

6

Request Payment Auth.

Request for a payment authorization before finishing up the task. Tap “Pay Later”  enter the “Amount” & click SEND . Censor automatically sends an authorization email for clients to acknowledge & accept.

7

Close 'Support Ticket'

Experts are required to close a support ticket after the task is completed & to be ready to connect with next client. We send an automated email to know client's overall experience & feedback.

8

Collect 'Payments'

Experts are restricted to use only below payment methods to collect payments

(Master/Visa/Amex/Discover/PayPal) 

Please note: Request of payments using gift cards, prepaid cards, itunes or echeck is again an attempt to leverage payment systems to commit fraud.

9

Feedbacks & Rewards

We keep a close eye at entire process by enforcing support tickets, feedback emails & manual verifications. It helps us to Reward good & Block bad profiles accurately. Each positive feedback improves your profile & gets more exposure to potential clients.

Take pride in each problem you solve

Below is what we consider an attempt of SCAM

1

Unauthorized Payments

Collecting payments not mentioned in Authorization Email are marked as scam. Take appropriate authorizations prior to collecting additional payments, if applicable.

2

Improper Payment Methods

Experts are advised to use only suggested payment methods to collect their service fee. Any methods used apart from Master/ Visa/ Amex/ Discover/ PayPal is considered an attempt of scam.

3

A Negative Feedback

Please note, a negative feedback that relates to an illegal activity reported by the clients would lead to permanent suspension of the accounts. Clients will always have the right to initiate a chargeback.

Support Plans

Types of support contracts you can offer

One Time Fix

Long Term Contracts

1

Eligibility

Available to every newly registered expert in the community. An individual expert is entitled to offer only

One Time Fix to the originally reported issue.  

1

Eligibility

An expert or group of experts registered under an organisation are eligible to offer One Time Fix or monthly support contracts.

2

Contract Duration

Payment authorization request or invoice raised by an expert automatically mentions the contract expiration date. (i.e. 15th day since the support ticket was closed.) Expert's identity, original issue & contact information is automatically populated.

2

Contract Duration

Payment authorization request or invoice raised by experts on behalf of the organisation, are required to have a clear mention of the contract period (max 6 months) & nature of support offered. Organisation's contact details, expert's identity & original issue is automatically populated.

3

Support Responsibility

Experts are bound to offer extended support in case of re-occurrence of original issue. Please note, a client can seeks unlimited assistance within a period of 15days before the contract expires. SupportCensor facilitates the process by allowing clients to raise a request, schedule appointments & send prompt in-app notifications to experts.

3

Support Responsibility

While supportCensor facilitates the process by allowing clients to raise a request, schedule appointments & send prompt in-app notifications to experts, a client may choose to contact support provider directly & resolve the issue. Experts, post providing a resolution are required to mark the case as resolved. It helps SC to disregard any negative impact on the organisation.

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