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With the large list of services offered to home & business users, company offers single sign-in portal to manage them all. The portal can be accessed by the Comcast email address provided along with any of it’s paid subscriptions.
Users can visit xfinity.com & click over ‘Email’ or ‘Voice’ icon on the top right. A login screen appears & users are redirected to ‘Xfinity Connect’ where they can choose any of the options. (Mail, Address Book, Voice or Text). Same portal can also be access on mobile devices using Xfinity My Account application.
As Comcast email intends to simply the service management together at one place, it offers more than just being an email communication tool. Users can pay their bills, process automatic payments, get help, schedule & edit appointments, secure WiFi credentials, pair remotes, troubleshoot devices, locate nearest Xfinity Store & check for outage of the services.
Comcast offers one stop support page on Xfinity.com for it’s multiple services. On the very top we see the line ‘How can we help?’. Beneath, it’s the search box that encourages the user to search for the topics or keywords related to their problems. It shows the popular searches people make, like reseting email password, sign-in & checking new emails.
Further, we see five different boxes, indeed five different services & relevant tips to seek help related to the topic.
Internet - First section that assists customers with help relating to changing their wifi credentials. Additional helps like performing a speed test to check the internet status.
Voice - In the row supports with troubleshooting their calling related issues.
Mobile - Helps them to keep up with services offered on the mobile.
TV - A section that helps to figure out issues related to their cable TV connection.
Next we find out a column that holds most common issues arising across their entire services. Accessibility, Account & Billing & Status Center offer such appropriate support solutions.
Further, we see the section helps with setting & changing Xfinity account password, remote pairing & channel lineup.
‘Didn’t find what you were looking for?’ is bottom to everything that helpful is a problem stays unresolved.
Talk to an agent with a working button ‘Get a call’, offers users a callback feature. The feature of scheduling a call back is unique to Comcast & offered direct connection to customer service. We don't see a direct toll free phone number reveal for consumers to initial a call though.
Chat with an Agent is the next offering direct ‘Chat now’ feature. It takes you to the new page dedicate to chat only option. One can speak with a live customer service agent and get the problem solved.
Visit an Xfinity Store, a service that helps locate a nearby store with live customer service personals in front to have the problems addressed.
Bottom of the support page, we’ve the direct page urls to the available off-site community support options. A direct access to Xfinity Facebook, twitter & reddit in one click. As on-site community support we’ve the option to get answers to the problem on Xfinity community forum. That can be accessed at https://forums.xfinity.com/.
Comcast Corporation, formerly known as Comcast Holdings is an American telecom provider in US. Also, it’s by revenue the second largest broadcasting & cable television company in the world. It offers services for consumers & business customers in approximately 40 states in US. Not just that, Comcast is also the producer of feature films & television programs. Xfinity is an residential cable communication supplier, is owned by Comcast Corporation.