SupportCensor has no direct or indirect relation with Tinder. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
The amount of daily traffic volume, massive user engagement (swipes) & already being used in more than 40 languages, the app calls for a need of extensive support to backup up the consumers.
Help page of Tinder, available at https://www.help.tinder.com/hc/en-us is kept as simpler as possible offering a ‘Search’ feature. This takes user problems and runs a search against three of it’s available categories ‘A Guide To Tinder’, ‘Something’s Not Working’ & ‘Safety, Security and Legal’.
‘A guide to tinder’, basically assists user to understand tinder’s widely available features & options. To support the ease of service, step by step guide is available for users to follow through & set the targeted feature. It also, addresses the question well for paid categories, like. Tinder Gold or Tinder Plus.
‘Something’s Not Working’ is the section that deals majority technical issues. It’s a section dedicated to lower down the burderns on live customer service agents. Few highlights are, trouble with login, billing & payment related issues, problems with paid features or troubles in swiping or matching issues. Answers to almost any tinder question can be found here.
Next comes, the tinder contact us page https://www.gotinder.com/contact . In short tinder doesn’t offer any direct phone number or live chat to immediately contact customer service. As the company reveals, most of the user problems are technical in nature, they want it be written & be explanatory than being discussed over the call. Our take is, the tinder has got such a daily volume that it’ll seriously take more than average number of required live agents to answer the call & solve issues while staying on phone.
To counter this whilst not compromising with the customer support, tinder offers a request form to initial a support. It starts with two categories to choose from ‘Help/Support’ or ‘Make a suggestion’ (reflects tinder’s enthusiasm to hear back for improvements & stay connected to it’s users). You can choose between the device type, put your email address & phone number in the same form. Last being, a box that encourages a user to tell everything about the nature of problem. As, they take the phone number & email address of the account holder, it’s the consumer who’s to hear back once the problem is being addressed.
Tinder doesn’t have a direct chat support unlike most of other dating services and you solely rely upon the intuitive manuals or initiating the support request. All in all, the above two handle the supporting job pretty well. It is to note that availing tinder customer service to resolve your problem, is completely free.
Tinder, initially developed by Hatch Labs, was put live first in 2012. In mere next two year, it crossed a billion swipes daily producing over 10-12 million matches per day. It’s basically a mobile application (web version is available now) allows users to chat if they’ve liked each other’s photos through a right swap. However, a left swap is an action considered as ‘dislike button’ and users is fed with the next profile picture to perform another swipe. In 2017, tinder launched it’s additional web version to allow users experience the same features.
The app allows Instagram connectivity that helps other users to check Instagram profiles together. Common Connections is a feature that let’s matches to check if they’ve already got mutual friends on Facebook. Tinder Gold, the premium subscription came into picture in late 2017, that helps users to know the profiles who’ve already liked their profiles, even before making a swipe. While Tinder Plus launched earlier in 2015, unlocks unlimited number of swipe attempts for a paid subscription. App is available in more than 40 languages & used by approx 50 million users every month.