SupportCensor has no direct or indirect relation with OkCupid. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
OkCupid.com has a separate subdomain at https://help.okcupid.com/ that dedicated to support services. Users are welcomed by a big search bar that connects them to the knowledge base. We don’t see Okcupid displaying any of it’s customer service phone number, chat or emails to make a direct connection, right on it’s help page.
Page does focus at the popular knowledge base categories like, ‘Get Started’ & ’Help Articles’. Users can make a direct search to get help or browse through the articles for instructions to fix the problem. Help articles address problems related to billing or paid features, troubleshooting, rules & reporting etc.
At the end of each article that instructs a probable solution to the target issue, users are given an option ‘contact us’ to connect with customer service. Clicking over it, popups a chat-box-like window, on the right with another set of help instructions. Same window, holds another tab ‘Ask’ to switch the layout to select the category of the issue. Next, it asks your name, subject, valid email of the account holder & the problem in detail. It’s to note, they don’t ask your phone number. So, the replies from customer support is purely email based. Users can come back later and add more replies to the conversation if they wish & it gets received by the service department automatically.
OkCupid offers a completely free to avail support to it's users. It doesn't offer any premium or paid support phone number or live chat for an instant response.
Most of the issues arising should be technical in nature, apart from billing or refunds, so it’s obvious for company to receive user requests in written format. This allows Okcupid help team enough time to analyse the problem & be rectified within next 24-48hrs, as that’s the typical maximum response time promised by the company.
OkCupid, based in America, used internationally is a service that doesn’t just offer dating but a blend of social networking. It works on core principle of asking set of multiple choice questions to find probable match with other profiles. OkCupid brings the online dating free of charge, monetising the platform by serving ads, does offer a paid version as well.
Back in 2007 company was listed under top 10 dating services by Time magazine. However, later in 2011 it was taken over by Match.com. One of it’s off the edge offerings are providing multiple ways of communication, instant messaging & emails. OkCupid is known to make robust experiments to dig deeper into dating connections. OkCupid, not just matching connections based on pure questions, does make use of user’s behaviour on the website.