SupportCensor has no direct or indirect relation with Netgear. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Netgear has extensive range of products & so it’s contact us page lay out. Primary support page can be accessed at https://www.netgear.com/home/contact-us/. First section speaks about the ‘Customer Support’. It further takes the user at https://www.netgear.com/support/ & prompts to select the netgear product type.
‘Wifi Routers’ to ‘Network Storage’ to ‘Home Networking’ etc, one can select the appropriate product or run a search for exact model number. This takes the user to a section that feeds consumers relevant ‘Firmwares & Software Downloads’ or ‘Documentations’. You can select ‘Looking to buy?’ to directly be taken to product specifications or place an order with ‘Stables’. Same sections offers you more resources to troubleshoot, check configuration, check compatibility & to know default logins & passwords etc.
‘Contact us’ page speaks more about checking your support status. One needs to login to their netgear account to know that. Additionally, it offers you to register any of your newly bought netgear product. This makes it eligible to receive updates & further receive complimentary support. ‘MyNETGEAR’ a login interface that router offers can be used to manage warranties, registrations & latest news.
Next is the ‘Call us’ section which offers dedicated toll free numbers for Home / Service Provider & Business Product / Reseller Sales Phone : 1-888-NETGEAR (Home Users) Phone : 1-866-480-2112 (Business Users)
Additional options, users can find on support page is to get answers before buying or replacing a defective product.
Further, company provides email support using it’s directly reachable four different email addresses. While reply to customer support can be made by clicking the ‘Contact Customer Support’ button on the page, sales team can be reached at [email protected] For ‘Media Inquiries’ direct email is [email protected] Investor Relations can be managed at [email protected]
Netgear offers range of ‘Premium Plans’ for to cater faster support options. One of which they name ‘GearHead Support for Home’, plans can be purchased by accessing https://gearhead.netgear.com/ . It offers, round the clock tech support with flat pricing at no hidden charges. A tech expert instantly takes up the issue for a faster fix.
Next in the list is; Netgear ProSupport’ that offers extended warranty & help from NETGEAR certified experts. They’ve dedicated ProSupport options for Home & Business users separately. Last but not the least,
Netgear offers, ‘Ask the Community’ portal for consumers to chose between range of more than 154,542 topics and 1.183 users online at times. This is companies biggest initiation to avoid any of the router problems go unresolved.
Netgear Inc, a company that produces hardwares for home users, business users & service providers has now expanded it’s reach in more than 25 countries. Ever since the launch Netgear has focused upon providing reliability & ease of use to it’s products. Company produces mostly wireless or wired internet devices. More than 30.000 retails outlets & still expanding, are the figures speak for the companies success itself. It’s has outsourced most of it’s manufacturing process to other companies.
A major share of that comes from countries like china & Vietnam. Earlier, a major security concern was noticed in the products produced by SerComm (one of it’s manufacturing partner). It exposed a backdoor potential enough to leak an unauthorized access to it’s devices. Beside all, Netgear is known to produce one of the finest routers in the market.
‘Netgear Parental Control’ is a feature that let’s consumers set boundaries for websites being accessed using it’s netgear devices. One can download ’Netgear Genie’ Application to easily set such controls. It offers complete customization of what a teenager can see & do online. Same features can be deployed to put restrictions on browsing internet in an office environment.