SupportCensor has no direct or indirect relation with Linksys Router. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Company offers a support page at https://www.linksys.com/us/support/ which clearly speak of it’s volume of consumers to cater utmost supporting requirements.
A technical support phone number mentioned on a yellow stripe on the top, ahead of all welcomes at the support page. So, this shows company is eager to solve most of the tech related problem, the very first. This is indeed, utmost required practical support service, should be offered to router consumer looking for solution.
Next to it, the search button that allows one to search & select their product to find relevant downloads (Manuals or Firmware). In case, one is unaware of the model number or so (most of the non tech savvy consumers) can browser the url given next (https://www.linksys.com/us/support-article?articleNum=141117). It’s important to note that finding the correct model number is a must, before getting correct support options or for a prompt solution.
Once the product name is known, Linksys takes it further to offer options to make it simpler to know more ‘About your product’, ‘Setup & installation’, ‘Login & Password’, how to add additional devices or adjusting advanced configurations.
Most of other companies, offering routers to home users doesn’t offer customer service phone number or chat as readily available as Linksys. So, apart from revealing the direct phone number on top of the page, it offers a dedicated ‘Phone Call’ section. Although, it offers a direct 800 toll free to connect to customer service (as easily as possible) but encourages to fill up a contact form with additional information before making a contact, as alternative.
Further, it offers a Live chat to connect customer support agent directly. It isn’t only dedicated to technical assistance but to the new users looking for more product information. Clicking live chat & selecting ‘Home Product Chat’ connects you to Tech Support representatives directly.
As an extensive, off the site support, Linksys offers a very practical way to help consumers through their twitter handle. Answers to newly posted questions can be obtained in five different languages atleast.
Last but not the least, to offer free assistance to their consumers is a dedicated ‘community’ section. Where users can exchange ideas & suggestions with each other & get help.
'A Quick Solutions', section answers the most frequent problems in using the products. Like Netgear, Linksys also offers the feature to ’Register Your Product’ & make the support offering & accessing more easier.
Linksys provides a range of four different premium support plans to it’s users. It’s quiet similar in nature to the Netgear.
‘Direct Connect’ or ‘Direct Connect Unlimited’ offer same remote access troubleshooting by a live agent. As it speaks, former is an incident based plan, whilst later being an unlimited support with no restrictions.
Phone Connect, charges you a little extra but it allows you to have a dedicate tech support specialist be on call to trouble & fix the problem. Phone Connect 6, as the number says, offers the same service upto a maximum of 6 tech support calls.
It’s to note that note all Linksys products are eligible for Premium Support, specially those out of warranty or being bought refurbished.
Linksys, an American company originally founded in 1988 by a couple migrated to US from Taiwan was lately sold to Cisco in 2003. Belkin, another router manufacturer took up the ownership ten years later in 2013, continued the Belkin brand alive, releasing new products under the same name. Linksys basically targets home & small business users in US or other countries. Cisco enhanced the Linksys’s production lines by acquiring a VoIP provider Sipura Technology in 2005. Somehow, later in 2013, Cisco sold it’s home networking assets along with pre-build 30% home user support market to Belkin. Future predictions clearly state Linksys ownership to be sold to another Taiwanese company, Foxconn for nearly $866 million. So, we clearly would never know the reason company being sold to one another, although it seems to be a success atleast to US market since the year it was launched.