How to find official customer service info for Hotmail?

In order to get customer service help for Hotmail related issues, one needs to visit the Microsoft’s support website. Direct url to visit the page is https://support.microsoft.com/en-us/contactus/. Microsoft with it’s huge number of consumer products in market, offers great & extensive support channels for it’s consumers.

Contact Us Page (Hotmail & Other related Products)

For hotmail related help, you’re welcomed by the ‘contact us’ section in center with ‘Get Started’ button ready to help with customer support information. Below we see more support options for business, IT & developers, help for an already bought or new product with a dedicated & specialized ’Disability Answer Desk’ for such customers.

Virtual Chat Agent 

Contact us button opens another TAB, a chat-a-like window which instead is supported by the Microsoft’s Virtual Agent. Users are encouraged to enter their related hotmail problem at the bottom to start the hotmail help process. A query like ‘unable to sign-into my hotmail’ gets a response to choose the appropriate solution from a set of related help articles. If that doesn’t help, users can select ‘None of the above’ & it makes another attempt to suggest relevant solution. ‘Did this solve your problem?’ along with two buttons YES or NO decide if hotmail user needs to connect with a ’Talk to a live person’ for help.

Hotmail Phone Number, Live Chat or Email

Finally, the user is presented a dropdown list to select the product it needs help for. You’d notice ‘Hotmail’ is missing the list so probably Outlook.com is the appropriate product can be chosen in such a case. After you select the product, you get the very next option to select your Hotmail issue category out of the three. ‘Technical Support’ in case a technical assistance is needed. ‘Setting up’ in case a user wants help in setting up hotmail account or ‘Account & billing’ for account & payment related solution. Based on the product & nature of issue, the mode to connect with customer service is provided. For products requiring not so immediate attention for a fix, sometime only email can be the only available option to contact support team. Support options may vary based on the location of user or product being used from. If you select outlook.com as product & ‘Accounts or billing’ you’re given priority support options as, Call-back or live chat. Next to each of them, their estimated time of response from the customer service are mentioned. However specifically for hotmail, we couldn’t find a Tollfree/800 or a local phone number to call representatives directly.

Global Customer Service Phone Numbers

Additionally, Microsoft offers a specific page revealing it’s global customer service phone numbers together. One can pick the correct phone number specific to their country or language & reach them for additional support.

Recovering a Hotmail Account

As we know, same Hotmail account can be used access to most of the Microsoft services, user may at some point need account recovery assistance. Microsoft offers a dedicated ‘Account Security Recover Form’ to submit a request for the same. The page can be accessed at https://account.live.com/acsr

Hotmail was the one of the first webmail services founded in 1996. It was founded in California by Sabeer Bhatia & Jack Smith & taken over by Microsoft in 1997. Despite adding various services & features to it, Microsoft replaced it with Outlook.com later in 2013. Hotmail still remains as the popular webmail communication tool for new & existing users. Same email can be used to login & access various other Microsoft offered services as well.