SupportCensor has no direct or indirect relation with Dish. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Official website address of DISH is dish.com. Dish is one of the largest broadcast TV providers & to cater with the service needs of it’s large scale consumers, company is bound to have optimum support infrastructure. So, is what we experience on the Dish website. It offers a direct phone number on the top & also the button to launch the chat window next to it. Additionally they’ve a ‘Service’ button included in the menu. Subcategories to it are, ‘Free Installation’, ’Smart Home Services’, ’24/7 Service’, ‘Available Nationwide’ & ’Award-Winning Service’.
Clicking on 24/7 service takes to a new page with same set of relevant information but rather not disclosing the customer service phone number or chat information yet. It speaks about customers satisfaction as priority, available support hours, feedbacks from consumers & other useful links. However, you see a ‘Contact us’ button to get closer to customer support information.
Right on top of the Dish’s home page you see a ‘Support’ button that takes you there directly. The page starts with a big search button with title ‘What do you need help with?’. Enter your issue, hit search & you get the most relevant answers or articles to fix the problem.
Next, we see a trending now section which lists most popular user queries. You can find quick solutions to the questions like pairing a remote with TV, paying bills, find pricing changes or solutions to no-signal, black, blue TV screen.
Further, the support page holds set of six boxes dedicated each to remote, receivers, troubleshooting, programming, account management & internet & phone. All of these include quick solutions to the problems based on their category.
Dish doesn’t forget to add popular help videos in the row. If it’s about simplifying the self-help to consumers, nothing other than videos in action can be effective. Users can watch the steps live & solve the problems on their end.
Somehow, if problem stays unresolved after trying all the support materials displayed above, users have the option to choose ‘contact us’ and reach the final customer service page.
The page again offers few similar options on the top. A search box to take user inputs & connect with relevant support articles. Thereby, listing the set of few popular topics & official links to their solutions.
What we have next is, direct access to MyDISH community, Facebook page & Twitter handle. One can pull up the portal as per their choice & get answers to the problem.
Finally, we’ve the ‘Talk to an expert’ section with the best time to contact customer service. ‘Best time’ when they say is the duration when users won’t have to wait in the row before getting connected to customer service.
Clicking on ‘chat with us’ opens a chat box on the right & connects user to a chat bot (not a a live person initially). It tries to answer the questions from resources first. Failing to which, the same chat window is taken over by the live customer service agent. Additionally, it shows the availability of chat support hours. We’ve the toll free phone number displayed on the right with two different timings for customer support & technical support. Please note that, finding technical assistance using the same phone number is available 24 hours on all seven days a week.
Lastly, we’ve the ‘leave feedback’ button to help users leave their feedbacks.
Dish Network Corporation, based in Colorado is the parent company to the direct broadcast provider Dish (Dish Network) or DISH. Earlier to 2008, Dish Network was the part of EchoStar, a satellite TV distributor. EchoStar still remains the Dish’s technology partner. Dish offers a satellite television where a viewer can choose a set of available bundle & pay extra to subscribe more premium channels. DishNET a satellite broadband service focusing at rural customers was launched in 2012.