We primarily see two different support pages connected to each other when it comes to problem solving for it’s product users. First can be found at https://support.dlink.com/ . The page is completely dedicated for ‘Tech Support’ as it says on the top.

Global Support Page

Above all, on the top right, we get an options to choose the country. It’s to primarily to direct the users location & feed correct technical help information.

Very next section you find two tabs. One for ‘Consumers’ while the other for ‘Business users’. One can select the correct category, they fall into before proceeding for help. Just below that it speaks cautions you to keep your device firmwares up to date to experience optimum security. Wifi routers or other D-Link products can be registered by clicking ‘Register Now’ button & extend their free support life to 90 days.

Next to all, is the large search box to help users find relevant download materials & answers to the specific router problem.

D-Link offers extra with the supporting material & includes four different sections dedicated to ‘Recent Announcements’, ‘Recent Firmware’, ‘Top Frequently Asked Questions’ & ‘Top Support Videos’.

A section at the very bottom offers direct access to downloads, customer service or warranty related FAQs with answers & ‘Contact Support’ button to direct the visitor to a different ‘Consumer Contact Support’ page.

‘Customer Service’ button at the bottom pops up a set of popular questions & answers along with an email address & 800 toll free phone number.

‘Consumer Contact Support’ button takes the user to a new page that holds ‘Email Support’ request form. One can fill in all the product details & problem related information to raise a service request. The other button ‘call support’ popup a new box with another technical assistance information. It displays a toll free number for business & enterprise clients.

Support Page Dedicated to US Customers

Out of the two major support pages we find, second is dedicated to product users in US. A support button on the top takes you back to the first support page. Additionally a blog button is included to help users find faster solutions to the problems. Three major elements dedicated each for allowing product evaluation, raising a sales inquiry or contacting customer support are present. Contact support buttons take the users to ‘Business Contact Support’ page with same set of information as in last paragraph.

Blogs, forms & community 

D-Link has two active blogs dedicated to each; consumers & businesses. Direct links to the blogs can be found above on the website. Also, it has an active forum at http://forums.dlink.com/ for users or experts to connect & help each other.

D-Link Corporation originally named as Datex Ssystems Inc went public in 1994. Unlike most of other networking giants originating from USA, D-Link is a company from Taiwan. With company headquarters in Taipei, company is shipping it’s products successfully to several countries. D-Link develops & products products for home users & small to medium business clients. Company excels the networking & communication market with highest it’s highest share of user base. For home consumers, it produces wireless devices, broadband routers & other security surveillance systems. In Jan 2015, it was noticed that a particular firmware used by D-Link routers was vulnerable to DNS attacks. On 5th Jan, 2017, the FTC sued D-Link for having unable to take reasonable steps in securing their routers & security devices. However, company responded strictly by denying such claims for FTCs baseless charges.