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CMB’s working model is to limit the number of daily exposes to a user profile. This definitely has same impact on total number of daily interactions. Although, the user base is growing at a steady pace, ratio of people looking for a technical assistance should be lesser.
So, is how we see the CMD support page build like. It’s a contact page at https://coffeemeetsbagel.com/contact/ . Much simpler than once would expect focuses primarily on contacting customer service using emails. There is no 24hour live chat or phone number to reach support team for help, in case of glitch on app side.
As most of the app related should be technical in nature, it’s completely fine to raise the queries in written format. There is no maximum time frame displayed for the email support team to respond with a solution, but we expect it should be faster enough to not let go an issue unresolved.
Technical issues can be addressed by writing an email at [email protected]
‘Coffee Meets Bagel’ keeps it’s partnership lines open. The same above email address can be used to make ‘Business Inquiries’.
To cater with the business expansion & hiring more efficient professionals in-house, they offer a dedicated email address for job seeker to drop-in their resumes. ([email protected]). It has a dedicate page ‘Open Positions’ to publish job openings as & when required.
Dating service seems to be eager & ready to hear back from users. This is to help itself in finding out their areas of service improvement. One can send suggestions or ideas at [email protected] .
We see CMD is ready to keep interactions from Journalists, Bloggers or Reporters. This indeed helps the dating service be heard by outside world. Such enquiries can be initiated by writing at [email protected]
An active blog at https://coffeemeetsbagel.com/blog/ speaks about latest news & updates about the company or it’s dating services.
Coffee Meets Bagel, a San Francisco based dating service was launched by three sisters. The dating website promotes itself as a dating solution with a difference. It’s primarily build keeping women in mind. By Oct, 2012, the website & the app was already launched. As per wikipedia, CMB was featured on Shark Tank, hypothetically, because Mark Cuban offered them $30 million to purchase the entire company.
The dating service has a unique approach of limiting the number interactions each user can make in within a day. Users can get at least one match per day to make every encounter special. It’s only considered a ‘match’ if both of the users have liked each other.
Coffee Meets Bagel, takes user preferences & locations inputs as the core principle in predicting a probable match. Also, it take a step further to extract user’s Facebook data to make matches more appropriate. Putting a limit on maximum number of daily interactions, definitely adds more value to each of the daily matches uses get. Also, at the same time it adds long tern potential to it.