Cisco Support Page

Cisco has expanded it’s reach across the globe very successfully. As company’s products are primarily focusing business customers, it can’t afford to have an average grade support infrastructure. To achieve that & to enable a customer connect only with correct customer service department, help portal has to be as simplified as possible. So, is what we find once we access Cisco’s main support page. (https://globalcontacts.cloudapps.cisco.com/contacts/selectsOptions/en_US)

At the very bottom, straightway, you’re given a TollFree number for ‘Customers & Partners’. Additional two numbers are listed for Technical Support. The information is only relevant for clients in US or Canada.

Focus of the page, the top section, it starts by offering a drop down list to choose the correct geographical location. Next, it asks you to select the ‘Country’ & the ‘Language’ for which customer support information has to be accessed.

Cisco has taken steps further, to dedicate support staffs based on the type of the issue, a customer contacts for. A support seeker looking for a technical assistance gets redirected to a tech support team, while issues related to order & billing are addressed by another. ‘General Inquiries’, ‘Password or Login Issues’, ‘Partner Support’ & ‘Request a Quote’ are other few popular categories to select.

Next, you’re prompted to select ‘Your relationship with Cisco’. ‘Small business Customer, Enterprise & Partner, Distributer or a Reseller’. Proceed, it opens a list of sub-categories to which the problem fits, most relevant at.

Ease of getting Cisco Customer Service Information

Finally, it takes just a few seconds to get all the relevant technical assistance information together. TollFree numbers to call, an option to open support case online, email address to make a written request or head to community help section straightway.

Cisco displays it’s corporate headquarters address at the bottom of all.

Dedicated Support Page for Enterprise & Service Providers

We also see support page dedicated for ‘Cisco Worldwide Support Contacts’ at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html . This is a page dedicated for Enterprise & Service Providers with relevant TollFree numbers to call, emails to reply at (based on the preferred language).

Dedicated Support Page for Small Business Users

We also see support page dedicated for ‘Cisco Worldwide Support Contacts’ at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html . This is a page dediAlso, they’ve a page specifically for Small Business TAC Contacts at https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html having same set of support information as above for small business users.cated for Enterprise & Service Providers with relevant TollFree numbers to call, emails to reply at (based on the preferred language).

Cisco Blog

Cisco has an active blog at https://blogs.cisco.com/ to keep yourself updated with latest news & product updates. Posts are categoriezed between two; ‘Most Recent’ or ‘Most Commented’.

It's mandatory to have an active support plan or product in warranty to avail Cisco Support. To register for a cisco contract, please visit the page at https://idreg.cloudapps.cisco.com/idreg/register.do

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