SupportCensor has no direct or indirect relation with McAfee. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
McAfee offers various support options to it’s consumers. Finding a customer service information is relatively simpler & extensive. Company has it’s main website available at https://www.mcafee.com/en-gb/index.html . It speaks of McAfee’s vision, introduction to top consumer & business products released yet. Next, we see the list of awards McAfee has won for it’s tremendous contribution to cyber security. Then, we see the section revealing latest related news & followed by ‘About us’ to acknowledge you a little more about McAfee.
At the bottom, we see a direct link to ‘Contact us’ page. This take you to https://www.mcafee.com/enterprise/en-gb/global-contact-us.html which is instead a page build primarily to help users with different customer service information. One can find direct mailing address for their worldwide offices. While the other tabs ‘Support’, ‘Sales’, ‘Service’, ‘Partners’ & ‘Media Contacts’ offer relevant customer support information. One needs to select the appropriate country name from the drop down to get most relevant information. Each set of information is divided into two, one for consumers & another for Enterprises. McAfee, what it calls ‘Total Satisfaction Promise’ offers a portal to escalate any dissatisfactory customer support experience. That’s something we rarely see available on the support pages.
Back on the main website, on the top right you’ve the option to go directly to ‘Consumer’ specific website. The page is available at https://www.mcafee.com/consumer/en-us/store/m0/index.html. If you’re looking for an assistance, scroll straightway down to footer, where you see directly page links to ‘Consumer Support’, ‘Virus Removal Service’ & ‘McAfee TechMaster Service’.
Consumer Support page is completely dedicated to address problems for home users. First you’ve the search box (as we find on other support websites), it does the same job to simplify the problem solving. Users may input their problem & get connect to relevant articles offering step by step solution.
Then comes the McAfee’s intuitive & unique support offering, it’s ‘virtual assistant’. Clicking over it pops a chat-a-like window on the right, asking to type in the problem. It starts by throwing series of troubleshooting questions one by one. Alongside, you always have the option to one click connect to ‘Contact Support’.
Further, we’ve the ‘Try our Community’ offering direct connection to other McAfee users & experts. That’s the best place to see a problem getting solved for free.
Besides, we have ‘Need to talk to an expert?’ a final button that gives a way to customer service page. One needs to select the country & language from drop down. Followed by any of the available four options, technical assistance, purchase & refund, renewal or account information & other. Select the relevant category & you’re asked to choose the appropriate device type. This opens up two small boxes, for chat & phone each.
The very box shows all the live chat related information, including average wait time & hours of operation (typically 24x7). Click on the box & you’re asked to enter another set of account related information for better assistance. Hit ‘Continue’ & you get to be in the row to chat with customer service.
A similar content box showing same set of phone specific information is displayed, average wait on call & hours of operation. Click on it, you’re asked another set of information like; name, email & additional notes. Hit ‘continue’ & you finally have the toll free support phone number displayed. Additionally, a service request number is provided (worth noting down) for faster follow up & issue tracking.
McAfee, LLC a world class security software provider was identified as McAfee Associates, Inc until 2014. Company has it’s headquarters in California state of US. McAfee was taken over by Intel (a leading computer processor manufacturer) in 2011 & added to Intel’s security devision. Company had derived it’s name from the founder, John McAfee in 1987. Ever since launch, company kept it’s focus at producing security softwares for personal computer & servers. Recently, mobile devices are also added to the list for same offering.