SupportCensor has no direct or indirect relation with Kaspersky. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Kaspersky has collective support page for its consumers. It can be accessed by visiting the url https://support.kaspersky.com/ . Above all on the page, you see the option to ‘Create Request’ for help. It takes the users to a new login screen where a new support request can be initiated or tracked.
Further, they present three different tabs dedicated to different categories.
First for Home & Mobile device. This Kaspersky support area basically offers complete assistance for consumers. List of the products based on operating systems or hardwares with their available support options. ‘Support’ button present there, opens another page that titles, ‘Support for home products’.
Additional three boxes are present dedicated to help consumers with their purchasing & licensing, questions about general product use or with virus removal. Clicking over any of it connects you the available resource material along with customer service information on the right. It’s important to select the correct country name on top to get appropriate customer service phone number, live chat or other contact information. ‘Chat with an expert’ takes you directly to a customer service personal to solve general issues.
‘Submit a request’ buttons again helps you to raise a support request. ‘Call Support’ reveals the toll free numbers specific to the user location. Please note this is for general enquiry.
Kaspersky, what it calls ‘Premium Services’ is a service that offers paid support is listed at the last of all. Clicking over it takes you to a dedicated page with instant support options like ‘Chat with a live agent’ or ‘Call Now’. One can enter their name on the box and hit ‘chat now’ to directly connect to the customer service. Similarly the toll free phone number given on the right can be used to avail the paid support plan almost immediately. A live support personal gets on call & assists further with the issue.
There are four different plans available to home consumers. Each of the support plans are priced differently completely based on the nature of help needed. One time ‘Premium Installation Service’ costs $49.99 to the user & good enough for single incident support. Next is ‘PC Tune-Up’ priced at $59.99, where a Kaspersky personal diagnoses the problem on a remote session. Same service for advanced problems requiring greater diagnose & troubleshooting costs $119.99. Last in the row is ‘Whole Home Support’ plan that offers unlimited support for entire year at $219.99 one time fee.
Apart from all other support options available on the website, they’ve dedicated community pages to address home & business user problems. A separate knowledge base again helps users to find solutions to common problems. How-to Videos help the same steps performed live. Last but not the least, FAQs are also added as mandatory support material to the users.
AntiViral Toolkit Pro, now known as Kaspersky Anti-Virus is a program developed by Kaspersky Labs. The antivirus program is primarily build to focus anti-malware security for computers running windows, macOS & linux (specific to business users). Along with scanning the computers as specific intervals for potential worms, adwares, rootkit, adware or KeyLogger infections, it also offers realtime protection. It keeps a track of incoming messages, emails & disables any infectious links included.
The other version of program known as Kaspersky Internet security offers extra features like personal firewall, secure keyboard, AntiBanner, AntiSpam or parental control. ‘Parental Control’ feature allows users to put browsing restrictions for minors.
Kaspersky Lab, is a Russian based multinational computer & mobile software protection provider. The very first version of Kaspersky Antivirus was build to safeguard users against Cascade Virus.
Kaspersky builds software protections products for almost every segment of users. For computers to be used by consumers, they’ve popular products like, Kaspersky Security Cloud, Internet Security, Password Manager, Safe Kids, Secure Connections or Anti-Virus itself. Similar for mobile users they again have similar products along with Kaspersky QR Scanner.
For business users, be it small, medium or enterprise they offer customized security products for Workstations, File servers, Virtual environments, Mail servers, collaboration servers as Endpoint Security & Small Office Security. For ATMs & POS terminals, a completely different framework of protection ‘Embedded Systems Security’ is offered. Again for Internet gateways they provide a protection in the name ‘Web Traffic Security’.