SupportCensor has no direct or indirect relation with Dell Printers. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Dell has a dedicated support page at https://www.dell.com/support/home/us/en. Support information on the page is collective for all the products. On the top, we see a notification that warns & educates a user against tech frauds happening in the industry.
Next we the search box that helps you enter a query & look for relevant information across ‘Support’, ‘Dell.com’ & ‘Dellemc.com’. If you enter a keyword ‘Printer’ & click ‘search’, it opens the list of available help information for the printers on the website. However, we don't see any direct phone number displayed on the first page.
Just below it, we’ve the menu items like products, solutions, services, support & community. While ‘Product’ showcases a list of product categories, clicking on ‘Support’ opens a list of items like product support, knowledge base, warranty & contracts, service requests, order support & contact support.
Click ‘Product Support’ & you’re displayed a large search box as the starting point. Enter your particular printer model or start typing to select one from the list. It automatically opens the support topics & articles, relevant printer drivers & software downloads, manuals & documents, warranty related info, required system configuration & parts or accessories. Users can browser through the articles to educate themselves & solve the problem. Not just that, video tutorials are also provided for ease of operation.
A section as ‘Additional resources’ offers similar set of quick to access information like networking & wireless, printer support, assisted search & software & downloads.
Select Dell Printer support & users are asked to choose between laser printer or inkjet printer. Again this does nothing but connects you to the related resources. Additionally, on the right we have the access to speak to a virtual agent. It again tries to look up for a suitable help articles based on your query.
On the bottom, we’ve a drop-down option to select the country. Although it automatically detects the user location but an offshore user can manually select the location based on intended information.
As mentioned above, back on the main page we’ve the option to select ‘contact support’ and it opens the list of available support alternatives.
Technical Support Phone Number & Live Chat: First in the list is ‘Contact Technical Support’. It takes you the dedicated page while asking you enter the printer service tag or product id. Post you enter it, you’re shown four different phone numbers to contact customer service. Each for small business, large business, ProSupport contracts & ProSupport contract 24x7. To be able to speak with a representative on chat or to raise an online support request, one needs to start by entering the service tag on the search box below it.
Order Support Phone Number: Next, we’ve is ‘Contact Order Support’. A page dedicated to address issues relating to checking order status, order changes, returns, shipping, delivery & payment. Dell offers a dedicated phone number for general enquiries related to printer orders.
Sales Support Phone & Live Chat: A page dedicated specifically to sales is also added to the list. It provides long list of toll free numbers for popular business categories. Sales questions & enquiries can also be made using email & live chat.
Other support options in the list are international support services, Dell premier, Dell EMC administrative chat, Dell EMC support site help & partner support. Dell offers community pages for printers & other products. We see two separate community pages as Dell community & Dell EMC community.
Dell, an American multinational company, headquarters in Texas is much more than just being a producer of printers. Company focuses on it’s products for home & business users. To the start of it’s journey in 1984, Dell only focused at hardware developments. 2009 was the year when it entered into the IT market. Dell was listed under top 51 companies in the Fortune 500 list, itself speaks about it’s influence in consumer market.