In order to get customer service help for Hotmail related issues, one needs to visit the Microsoft’s support website. Direct url to visit the page is https://support.microsoft.com/en-us/contactus/. Microsoft with it’s huge number of consumer products in market, offers great & extensive support channels for it’s consumers.

Contact Us Page (Hotmail & Other related Products)

For hotmail related help, you’re welcomed by the ‘contact us’ section in center with ‘Get Started’ button ready to help with customer support information. Below we see more support options for business, IT & developers, help for an already bought or new product with a dedicated & specialized ’Disability Answer Desk’ for such customers.

Virtual Chat Agent 

Contact us button opens another TAB, a chat-a-like window which instead is supported by the Microsoft’s Virtual Agent. Users are encouraged to enter their related hotmail problem at the bottom to start the hotmail help process. A query like ‘unable to sign-into my hotmail’ gets a response to choose the appropriate solution from a set of related help articles. If that doesn’t help, users can select ‘None of the above’ & it makes another attempt to suggest relevant solution. ‘Did this solve your problem?’ along with two buttons YES or NO decide if hotmail user needs to connect with a ’Talk to a live person’ for help.

Hotmail Phone Number, Live Chat or Email

Finally, the user is presented a dropdown list to select the product it needs help for. You’d notice ‘Hotmail’ is missing the list so probably Outlook.com is the appropriate product can be chosen in such a case. After you select the product, you get the very next option to select your Hotmail issue category out of the three. ‘Technical Support’ in case a technical assistance is needed. ‘Setting up’ in case a user wants help in setting up hotmail account or ‘Account & billing’ for account & payment related solution. Based on the product & nature of issue, the mode to connect with customer service is provided. For products requiring not so immediate attention for a fix, sometime only email can be the only available option to contact support team. Support options may vary based on the location of user or product being used from. If you select outlook.com as product & ‘Accounts or billing’ you’re given priority support options as, Call-back or live chat. Next to each of them, their estimated time of response from the customer service are mentioned. However specifically for hotmail, we couldn’t find a Tollfree/800 or a local phone number to call representatives directly.

Global Customer Service Phone Numbers

Additionally, Microsoft offers a specific page revealing it’s global customer service phone numbers together. One can pick the correct phone number specific to their country or language & reach them for additional support.

Recovering a Hotmail Account

As we know, same Hotmail account can be used access to most of the Microsoft services, user may at some point need account recovery assistance. Microsoft offers a dedicated ‘Account Security Recover Form’ to submit a request for the same. The page can be accessed at https://account.live.com/acsr

Hotmail was the one of the first webmail services founded in 1996. It was founded in California by Sabeer Bhatia & Jack Smith & taken over by Microsoft in 1997. Despite adding various services & features to it, Microsoft replaced it with Outlook.com later in 2013. Hotmail still remains as the popular webmail communication tool for new & existing users. Same email can be used to login & access various other Microsoft offered services as well.

With the large list of services offered to home & business users, company offers single sign-in portal to manage them all. The portal can be accessed by the Comcast email address provided along with any of it’s paid subscriptions.

How to access Xfinity portal using Comcast email?

 Users can visit xfinity.com & click over ‘Email’ or ‘Voice’ icon on the top right. A login screen appears & users are redirected to ‘Xfinity Connect’ where they can choose any of the options. (Mail, Address Book, Voice or Text). Same portal can also be access on mobile devices using Xfinity My Account application.

As Comcast email intends to simply the service management together at one place, it offers more than just being an email communication tool. Users can pay their bills, process automatic payments, get help, schedule & edit appointments, secure WiFi credentials, pair remotes, troubleshoot devices, locate nearest Xfinity Store & check for outage of the services.

Comcast's Xfinity support page

Comcast offers one stop support page on Xfinity.com for it’s multiple services. On the very top we see the line ‘How can we help?’. Beneath, it’s the search box that encourages the user to search for the topics or keywords related to their problems. It shows the popular searches people make, like reseting email password, sign-in & checking new emails.

Further, we see five different boxes, indeed five different services & relevant tips to seek help related to the topic.

Internet - First section that assists customers with help relating to changing their wifi credentials. Additional helps like performing a speed test to check the internet status.

Voice - In the row supports with troubleshooting their calling related issues.

Mobile - Helps them to keep up with services offered on the mobile.

TV - A section that helps to figure out issues related to their cable TV connection.

Next we find out a column that holds most common issues arising across their entire services. Accessibility, Account & Billing & Status Center offer such appropriate support solutions.

Further, we see the section helps with setting & changing Xfinity account password, remote pairing & channel lineup.

Comcast Phone Number

‘Didn’t find what you were looking for?’ is bottom to everything that helpful is a problem stays unresolved.

Talk to an agent with a working button ‘Get a call’, offers users a callback feature. The feature of scheduling a call back is unique to Comcast & offered direct connection to customer service. We don't see a direct toll free phone number reveal for consumers to initial a call though. 

Live Chat Option

Chat with an Agent is the next offering direct ‘Chat now’ feature. It takes you to the new page dedicate to chat only option. One can speak with a live customer service agent and get the problem solved.

Finding Xfinity Store

Visit an Xfinity Store, a service that helps locate a nearby store with live customer service personals in front to have the problems addressed.

Xfinity Comcast community help options

Bottom of the support page, we’ve the direct page urls to the available off-site community support options. A direct access to Xfinity Facebook, twitter & reddit in one click. As on-site community support we’ve the option to get answers to the problem on Xfinity community forum. That can be accessed at https://forums.xfinity.com/.

Comcast Corporation, formerly known as Comcast Holdings is an American telecom provider in US. Also, it’s by revenue the second largest broadcasting & cable television company in the world. It offers services for consumers & business customers in approximately 40 states in US. Not just that, Comcast is also the producer of feature films & television programs. Xfinity is an residential cable communication supplier, is owned by Comcast Corporation.