SupportCensor has no direct or indirect relation with Second Life. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
Second Life has a dedicated support subdomain at https://support.secondlife.com/ to host all of its customer service resource. Although, content language is auto detected on the website but additionally you see the option to change it to either of five different ones.
A horizontal menu bar on the top introduces few important links to the visitor. Important one’s being ‘Second Life’ introduction’, ‘world map’, ’Shopping portal’, ‘Buying Land’, or accessing community & help resources.
First step, when you look forward to find a solution to second life problem is, to make a search for the query. This in return connects you the available help resources across the knowledge base, community or support forums.
A question in mind can straightway be asked on the community forums present at https://community.secondlife.com/forums/ , where other users can pick and answer it in no time.
Second Life provides a rich knowledge base at https://community.secondlife.com/knowledgebase/english/ . Answers to common questions, with easy to guide instructions can be found here.
Reading an article in order to fix a problem or find correct ways to solve, can sometimes be tiring & confusing. So, Second Life has taken an step ahead to simplify problem solving for it’s users. A large Video library backs users with most of their questions in mind.
On the bottom right, we see a set of important links to avail better customer service. To help users with their billing issues, a dedicated page is present at https://support.secondlife.com/billing-support/ .
We find a ‘Contact Support’ page aside of every support material present on the website. While most of the resident’s problems can be solved much earlier before someone reaches this page, a few technical or billing issues may need more further help.
Second Life offers an 800 Toll-Free phone number for US & Canada residents, while the second number is for offshore users. (Please not that the numbers can be used to reach customer service only for billing related problems.)
For technical assistance, company offers a ‘Submit a Support Case form’ where users can enter all the relevant information & raise a support request.
We also find a chat support option available on the website for faster solution to tech related issues. Again, the service can be used by only premium or concierge users of Second Life.
Second Life, launched in mid 2003, as the name speaks is an online virtual world. The service was launched by Linden Labs, a San Francisco-based company. Within next 10 years Second Life, expanded it’s reach to over a million regular users. Although one would assume the service to be similar to online multi player games but company states it to be completely different, with no set goal objectives.
Users, what they call ‘Residents’ create ‘Avatars’ to represent themselves in the virtual second world named ‘Grid’. Residents can typically perform virtual actions like buying & selling properties, interacting with other resident, participating in activities, building shops & what not. Second life has launched it’s own currency named ‘Linden Dollar’ that can be exchanged with real world one.
Teens between 13-15 are restricted to the user of only specific institutions like, schools etc. While residents above 15 can enjoy the access of complete second like Grid. Residents can themselves create new objects using simple geometrical shapes.
SupportCensor has no direct or indirect relation with Coffee Meets Bagel. Only, it tries to bring every possible support alternatives blogs, community help etc together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
CMB’s working model is to limit the number of daily exposes to a user profile. This definitely has same impact on total number of daily interactions. Although, the user base is growing at a steady pace, ratio of people looking for a technical assistance should be lesser.
So, is how we see the CMD support page build like. It’s a contact page at https://coffeemeetsbagel.com/contact/ . Much simpler than once would expect focuses primarily on contacting customer service using emails. There is no 24hour live chat or phone number to reach support team for help, in case of glitch on app side.
As most of the app related should be technical in nature, it’s completely fine to raise the queries in written format. There is no maximum time frame displayed for the email support team to respond with a solution, but we expect it should be faster enough to not let go an issue unresolved.
Technical issues can be addressed by writing an email at [email protected]
‘Coffee Meets Bagel’ keeps it’s partnership lines open. The same above email address can be used to make ‘Business Inquiries’.
To cater with the business expansion & hiring more efficient professionals in-house, they offer a dedicated email address for job seeker to drop-in their resumes. ([email protected]). It has a dedicate page ‘Open Positions’ to publish job openings as & when required.
Dating service seems to be eager & ready to hear back from users. This is to help itself in finding out their areas of service improvement. One can send suggestions or ideas at [email protected] .
We see CMD is ready to keep interactions from Journalists, Bloggers or Reporters. This indeed helps the dating service be heard by outside world. Such enquiries can be initiated by writing at [email protected]
An active blog at https://coffeemeetsbagel.com/blog/ speaks about latest news & updates about the company or it’s dating services.
Coffee Meets Bagel, a San Francisco based dating service was launched by three sisters. The dating website promotes itself as a dating solution with a difference. It’s primarily build keeping women in mind. By Oct, 2012, the website & the app was already launched. As per wikipedia, CMB was featured on Shark Tank, hypothetically, because Mark Cuban offered them $30 million to purchase the entire company.
The dating service has a unique approach of limiting the number interactions each user can make in within a day. Users can get at least one match per day to make every encounter special. It’s only considered a ‘match’ if both of the users have liked each other.
Coffee Meets Bagel, takes user preferences & locations inputs as the core principle in predicting a probable match. Also, it take a step further to extract user’s Facebook data to make matches more appropriate. Putting a limit on maximum number of daily interactions, definitely adds more value to each of the daily matches uses get. Also, at the same time it adds long tern potential to it.
SupportCensor has no direct or indirect relation with OkCupid. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
OkCupid.com has a separate subdomain at https://help.okcupid.com/ that dedicated to support services. Users are welcomed by a big search bar that connects them to the knowledge base. We don’t see Okcupid displaying any of it’s customer service phone number, chat or emails to make a direct connection, right on it’s help page.
Page does focus at the popular knowledge base categories like, ‘Get Started’ & ’Help Articles’. Users can make a direct search to get help or browse through the articles for instructions to fix the problem. Help articles address problems related to billing or paid features, troubleshooting, rules & reporting etc.
At the end of each article that instructs a probable solution to the target issue, users are given an option ‘contact us’ to connect with customer service. Clicking over it, popups a chat-box-like window, on the right with another set of help instructions. Same window, holds another tab ‘Ask’ to switch the layout to select the category of the issue. Next, it asks your name, subject, valid email of the account holder & the problem in detail. It’s to note, they don’t ask your phone number. So, the replies from customer support is purely email based. Users can come back later and add more replies to the conversation if they wish & it gets received by the service department automatically.
OkCupid offers a completely free to avail support to it's users. It doesn't offer any premium or paid support phone number or live chat for an instant response.
Most of the issues arising should be technical in nature, apart from billing or refunds, so it’s obvious for company to receive user requests in written format. This allows Okcupid help team enough time to analyse the problem & be rectified within next 24-48hrs, as that’s the typical maximum response time promised by the company.
OkCupid, based in America, used internationally is a service that doesn’t just offer dating but a blend of social networking. It works on core principle of asking set of multiple choice questions to find probable match with other profiles. OkCupid brings the online dating free of charge, monetising the platform by serving ads, does offer a paid version as well.
Back in 2007 company was listed under top 10 dating services by Time magazine. However, later in 2011 it was taken over by Match.com. One of it’s off the edge offerings are providing multiple ways of communication, instant messaging & emails. OkCupid is known to make robust experiments to dig deeper into dating connections. OkCupid, not just matching connections based on pure questions, does make use of user’s behaviour on the website.
SupportCensor has no direct or indirect relation with Tinder. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
The amount of daily traffic volume, massive user engagement (swipes) & already being used in more than 40 languages, the app calls for a need of extensive support to backup up the consumers.
Help page of Tinder, available at https://www.help.tinder.com/hc/en-us is kept as simpler as possible offering a ‘Search’ feature. This takes user problems and runs a search against three of it’s available categories ‘A Guide To Tinder’, ‘Something’s Not Working’ & ‘Safety, Security and Legal’.
‘A guide to tinder’, basically assists user to understand tinder’s widely available features & options. To support the ease of service, step by step guide is available for users to follow through & set the targeted feature. It also, addresses the question well for paid categories, like. Tinder Gold or Tinder Plus.
‘Something’s Not Working’ is the section that deals majority technical issues. It’s a section dedicated to lower down the burderns on live customer service agents. Few highlights are, trouble with login, billing & payment related issues, problems with paid features or troubles in swiping or matching issues. Answers to almost any tinder question can be found here.
Next comes, the tinder contact us page https://www.gotinder.com/contact . In short tinder doesn’t offer any direct phone number or live chat to immediately contact customer service. As the company reveals, most of the user problems are technical in nature, they want it be written & be explanatory than being discussed over the call. Our take is, the tinder has got such a daily volume that it’ll seriously take more than average number of required live agents to answer the call & solve issues while staying on phone.
To counter this whilst not compromising with the customer support, tinder offers a request form to initial a support. It starts with two categories to choose from ‘Help/Support’ or ‘Make a suggestion’ (reflects tinder’s enthusiasm to hear back for improvements & stay connected to it’s users). You can choose between the device type, put your email address & phone number in the same form. Last being, a box that encourages a user to tell everything about the nature of problem. As, they take the phone number & email address of the account holder, it’s the consumer who’s to hear back once the problem is being addressed.
Tinder doesn’t have a direct chat support unlike most of other dating services and you solely rely upon the intuitive manuals or initiating the support request. All in all, the above two handle the supporting job pretty well. It is to note that availing tinder customer service to resolve your problem, is completely free.
Tinder, initially developed by Hatch Labs, was put live first in 2012. In mere next two year, it crossed a billion swipes daily producing over 10-12 million matches per day. It’s basically a mobile application (web version is available now) allows users to chat if they’ve liked each other’s photos through a right swap. However, a left swap is an action considered as ‘dislike button’ and users is fed with the next profile picture to perform another swipe. In 2017, tinder launched it’s additional web version to allow users experience the same features.
The app allows Instagram connectivity that helps other users to check Instagram profiles together. Common Connections is a feature that let’s matches to check if they’ve already got mutual friends on Facebook. Tinder Gold, the premium subscription came into picture in late 2017, that helps users to know the profiles who’ve already liked their profiles, even before making a swipe. While Tinder Plus launched earlier in 2015, unlocks unlimited number of swipe attempts for a paid subscription. App is available in more than 40 languages & used by approx 50 million users every month.
SupportCensor has no direct or indirect relation with eharmony. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.
eharmony has a nice, extensive & categorized layout to get faster help. One can visit https://help-singles.eharmony.com/ directly to find all the support options together.
Very first section, lists out popular topics & relevant questions you may find related to the problem faced. Issues are addressed well, from reseting the password in case you’ve forgotten to reporting a problem for incorrect match etc.
Further, you’ve the option to look up the answers related to particular category. Based on the frequent issues one may encounter at eharmony, Problems related to subscriptions, trust & safety, communication, technical issues, matching are these the focussed ones.
In case, you fail to find a solution yourself, problems can still be sorted reaching their customer service. eharmony has a dedicated contact page at https://www.eharmony.com/about/contact/ . Primarily, you can contact them via Email or chat, which so ever found convenient. Email, further split into two; one for registered, another for non-registered users. Whilst it may take 36 hours to receive a response, chat seems a quicker option to go for 24/7 on weekdays.
eharmony has dedicated page for job seekers, explaining it’s set of highlights. People looking up to build career with them may recheck the page for job openings. Other section that addresses media inquiries looks simpler. One can submit inquiries directly to receive email response.
Page can be accessed at https://www.eharmony.com/about/careers/
Last but not the least, eharmony has a dedicated section for marketing Affiliates. With all the important prerequisites for an affiliate, a direct email address is provided to find answers before you see a start.
Page can be accessed at https://www.eharmony.com/about/affiliate-program/