Category Archives for AntiVirus

McAfee

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  • How to download and install McAfee consumer products
  • How to remove McAfee products from a PC running Windows
  • How to remove incompatible third-party applications

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Our relation to McAfee

SupportCensor has no direct or indirect relation with McAfee. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.

How to find official customer service info for McAfee Antivirus?

McAfee Website

McAfee offers various support options to it’s consumers. Finding a customer service information is relatively simpler & extensive. Company has it’s main website available at https://www.mcafee.com/en-gb/index.html . It speaks of McAfee’s vision, introduction to top consumer & business products released yet. Next, we see the list of awards McAfee has won for it’s tremendous contribution to cyber security. Then, we see the section revealing latest related news & followed by ‘About us’ to acknowledge you a little more about McAfee.

McAfee Global 'Contact us' page

At the bottom, we see a direct link to ‘Contact us’ page. This take you to https://www.mcafee.com/enterprise/en-gb/global-contact-us.html which is instead a page build primarily to help users with different customer service information. One can find direct mailing address for their worldwide offices. While the other tabs ‘Support’, ‘Sales’, ‘Service’, ‘Partners’ & ‘Media Contacts’ offer relevant customer support information. One needs to select the appropriate country name from the drop down to get most relevant information. Each set of information is divided into two, one for consumers & another for Enterprises. McAfee, what it calls ‘Total Satisfaction Promise’ offers a portal to escalate any dissatisfactory customer support experience. That’s something we rarely see available on the support pages.

Back on the main website, on the top right you’ve the option to go directly to ‘Consumer’ specific website. The page is available at https://www.mcafee.com/consumer/en-us/store/m0/index.html. If you’re looking for an assistance, scroll straightway down to footer, where you see directly page links to ‘Consumer Support’, ‘Virus Removal Service’ & ‘McAfee TechMaster Service’.

'Consumer Support' page

Consumer Support page is completely dedicated to address problems for home users. First you’ve the search box (as we find on other support websites), it does the same job to simplify the problem solving. Users may input their problem & get connect to relevant articles offering step by step solution.

McAfee Virtual Assistance

Then comes the McAfee’s intuitive & unique support offering, it’s ‘virtual assistant’. Clicking over it pops a chat-a-like window on the right, asking to type in the problem. It starts by throwing series of troubleshooting questions one by one. Alongside, you always have the option to one click connect to ‘Contact Support’.

Community help

Further, we’ve the ‘Try our Community’ offering direct connection to other McAfee users & experts. That’s the best place to see a problem getting solved for free.

Talk to an expert

Besides, we have ‘Need to talk to an expert?’ a final button that gives a way to customer service page. One needs to select the country & language from drop down. Followed by any of the available four options, technical assistance, purchase & refund, renewal or account information & other. Select the relevant category & you’re asked to choose the appropriate device type. This opens up two small boxes, for chat & phone each.

Live Chat

The very box shows all the live chat related information, including average wait time & hours of operation (typically 24x7). Click on the box & you’re asked to enter another set of account related information for better assistance. Hit ‘Continue’ & you get to be in the row to chat with customer service.

Phone Number

A similar content box showing same set of phone specific information is displayed, average wait on call & hours of operation. Click on it, you’re asked another set of information like; name, email & additional notes. Hit ‘continue’ & you finally have the toll free support phone number displayed. Additionally, a service request number is provided (worth noting down) for faster follow up & issue tracking.

McAfee, LLC; an introduction

McAfee, LLC a world class security software provider was identified as McAfee Associates, Inc until 2014. Company has it’s headquarters in California state of US. McAfee was taken over by Intel (a leading computer processor manufacturer) in 2011 & added to Intel’s security devision. Company had derived it’s name from the founder, John McAfee in 1987. Ever since launch, company kept it’s focus at producing security softwares for personal computer & servers. Recently, mobile devices are also added to the list for same offering.

Other useful links:
  • https://www.mcafee.com/en-gb/index.html
  • https://www.mcafee.com/enterprise/en-gb/global-contact-us.html
  • https://community.mcafee.com/t5/Consumer-Home-Forums/ct-p/mcafee-consumer
  • https://www.mcafee.com/enterprise/en-us/global-contact-us.html#ht=tab-techsupport
  • https://support.mcafee.com/
  • https://service.mcafee.com/
  • https://www.mcafee.com/consumer/en-us/store/m0/catalog.html
Frequently asked questions in McAfee
  • How to uninstall McAfee WebAdvisor or SiteAdvisor
  • How to recover your My Account email address or password
  • How to change or reset your True Key Master Password
  • How to uninstall True Key from your PC or Mac
  • Oops, something went wrong (True Key fails to install)

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Kaspersky

Official Support Information

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  • How do I purchase a renewal?
  • I just renewed, where do I enter my new code?
  • I just renewed, what do I need to do next?

Get On-Site Assistance

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Our relation to Kaspersky

SupportCensor has no direct or indirect relation with Kaspersky. Only, it tries to bring every possible support alternative (official / independent / local / on-site etc), together, at one place. This saves consumers from traveling across the internet in search for trusted support options. Considering the fact that, support informations, over the internet today are highly untrustworthy, need for such a platform gets extremely important. We're continuously putting efforts to improve our services to the best.

How to find official customer service info for Kaspersky Antivirus?

Kaspersky has collective support page for its consumers. It can be accessed by visiting the url https://support.kaspersky.com/ . Above all on the page, you see the option to ‘Create Request’ for help. It takes the users to a new login screen where a new support request can be initiated or tracked.

Further, they present three different tabs dedicated to different categories.

First for Home & Mobile device. This Kaspersky support area basically offers complete assistance for consumers. List of the products based on operating systems or hardwares with their available support options. ‘Support’ button present there, opens another page that titles, ‘Support for home products’.

Additional three boxes are present dedicated to help consumers with their purchasing & licensing, questions about general product use or with virus removal. Clicking over any of it connects you the available resource material along with customer service information on the right. It’s important to select the correct country name on top to get appropriate customer service phone number, live chat or other contact information. ‘Chat with an expert’ takes you directly to a customer service personal to solve general issues.

‘Submit a request’ buttons again helps you to raise a support request. ‘Call Support’ reveals the toll free numbers specific to the user location. Please note this is for general enquiry.

Premium Support Options for Kaspersky Users

Premium Phone Number & Live Chat

Kaspersky, what it calls ‘Premium Services’ is a service that offers paid support is listed at the last of all. Clicking over it takes you to a dedicated page with instant support options like ‘Chat with a live agent’ or ‘Call Now’. One can enter their name on the box and hit ‘chat now’ to directly connect to the customer service. Similarly the toll free phone number given on the right can be used to avail the paid support plan almost immediately. A live support personal gets on call & assists further with the issue.

There are four different plans available to home consumers. Each of the support plans are priced differently completely based on the nature of help needed. One time ‘Premium Installation Service’ costs $49.99 to the user & good enough for single incident support. Next is ‘PC Tune-Up’ priced at $59.99, where a Kaspersky personal diagnoses the problem on a remote session. Same service for advanced problems requiring greater diagnose & troubleshooting costs $119.99. Last in the row is ‘Whole Home Support’ plan that offers unlimited support for entire year at $219.99 one time fee.

Apart from all other support options available on the website, they’ve dedicated community pages to address home & business user problems. A separate knowledge base again helps users to find solutions to common problems. How-to Videos help the same steps performed live. Last but not the least, FAQs are also added as mandatory support material to the users.

Kaspersky Labs; a complete security software solution

AntiViral Toolkit Pro, now known as Kaspersky Anti-Virus is a program developed by Kaspersky Labs. The antivirus program is primarily build to focus anti-malware security for computers running windows, macOS & linux (specific to business users). Along with scanning the computers as specific intervals for potential worms, adwares, rootkit, adware or KeyLogger infections, it also offers realtime protection. It keeps a track of incoming messages, emails & disables any infectious links included.

The other version of program known as Kaspersky Internet security offers extra features like personal firewall, secure keyboard, AntiBanner, AntiSpam or parental control. ‘Parental Control’ feature allows users to put browsing restrictions for minors.

Kaspersky Lab, is a Russian based multinational computer & mobile software protection provider. The very first version of Kaspersky Antivirus was build to safeguard users against Cascade Virus.

Kaspersky builds software protections products for almost every segment of users. For computers to be used by consumers, they’ve popular products like, Kaspersky Security Cloud, Internet Security, Password Manager, Safe Kids, Secure Connections or Anti-Virus itself. Similar for mobile users they again have similar products along with Kaspersky QR Scanner. 

For business users, be it small, medium or enterprise they offer customized security products for Workstations, File servers, Virtual environments, Mail servers, collaboration servers as Endpoint Security & Small Office Security. For ATMs & POS terminals, a completely different framework of protection ‘Embedded Systems Security’ is offered. Again for Internet gateways they provide a protection in the name ‘Web Traffic Security’.

Other useful links:
  • https://usa.kaspersky.com
  • https://support.kaspersky.com/us
  • https://my.kaspersky.com/?returnUrl=http%3a%2f%2fmy.kaspersky.com%2fMyDevices
  • https://support.kaspersky.com/us/b2c/US
  • https://usa.kaspersky.com/premium-services/contact
  • https://usa.kaspersky.com/downloads
  • http://support.kaspersky.com/us#s_tab2
Frequently asked questions in Kaspersky
  • I lost days on my license after renewing, what should I do?
  • If I renew my subscription, will my remaining days be added?
  • I purchased, but I did not receive an activation code
  • I was double charged for my order, what can I do?
  • I want to speak to someone about my order.

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Norton

NORTON ANTIVIRUS Official Contact

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NORTON ANTIVIRUS

Increasing cases of frauds and threat to cyber security is one of the major concerns for everyone. Fraudulent calls, text messages, getting fake links had made very difficult to protect our privacy. So, in order to prevent ourselves from these activities we must install antivirus software so as to secure the private details and other confidential data from the attacks of hackers and the frauds. NORTON ANTIVIRUS provides the best security to your PC in this segment of software. It detects every single virus present in an external file. It has a quick scan feature which makes it different from other software. Norton security protects your PC from malware attacks and don’t let any virus being undetected. It has some other features like:

COMMON Problems which Do not have other antiviruses

1) Anti-theft feature: This feature helps you when your PC or mobile phone gets stole. It provides you all the information about the last location, what activities does thief is doing with your phone/PC.

2) Prevents spamming: Spamming means sending the same type of messages to a large number of users. NORTON SECURITIES don’t let any spam messages to enter your PC or smartphone.

3) Blocks Phishing: Phishing means getting unwanted fake emails from hackers which pretend to be from the big company in front of you but in actual they are fraudulent.

4) Prevent identity theft: It secures all your account details like name, contact number from your profile. 

5) Protects from visiting unsecured websites: Norton security feature will immediately warn you whenever you visit an unsecured website. Unsecured websites are responsible for letting the viruses and spyware enter in your PC. Spyware helps the hacker to access all your data files with an ease.

It is available for all types of PC’s and smartphones whether it is for windows, iPads, MacBook, Androids, iPhone etc. Buying premium subscription will let you access all the features mentioned above. It has an yearly subscription pack which has to be renewed after one year. There are lot of choices for the user according to the cost and the features it provides.  

Norton antivirus blocks any kind of suspicious activity on your PC. Our suggestion is not to download files from unknown sources. Don’t visit any website which is not secure as it can be harmful for your PC in many ways. Don’t make a transaction or enter your banking details until and unless it has 128bit Encryption in it. These fake sites can steal all your banking details like card number, PIN, CVV and will use it against you in future. Norton securities will make sure of these things by indicating before you do anything wrong with yourself.

It is just not the formality to install the antivirus software on your PC but it has become a need for everyone because data privacy is one of the priority concerns which one should never want to compromise with. So, our recommendation is to purchase the yearly subscription of NORTON as soon as possible because you may become victim of these hackers anytime. If you like our blog then please share this on social media as much as possible because a campaign has to be made to prevent everyone’s security to make a digital society which have no fears!            

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